Overview

The Institute is currently seeking a Website Support Specialist to provide technical assistance and customer service related to the Gilder Lehrman website. The ideal candidate should be a strong self-starter, will work closely with out digital vendors, and be comfortable working with non-technical staff in a fast paced environment.

Roles and Responsibilities (including, but not limited to):

To ensure that…

  • The main GLI website and its related sites are well-maintained.
  • Requires proficiency with the current Drupal content management system (currently on version 7) and familiarity working in a LAMP stack environment.
  • Requires proficiency with CiviCRM, the website’s database.
  • Requires some coding and basic digital design.
  • Ensuring applications and data are secure and appropriately backed up.
  • Working with outside vendors to create interactives.
  • Providing training to GLI staff to ensure content and program managers are as self-sufficient as possible with updating/creating new content and running reports. * All users are supported.
  • Directly responding to inquiries and requests from a broad base of internal and external users, many of whom are not proficient with the website’s technology.
  • Includes gathering information, analyzing problems, applying patches, and troubleshooting errors, often under the pressure of time constraints.
  • Assisting in research and production of digital assets for the GLI website. * Provide technical support for the Hamilton Education Program.
  • Assist teachers with use of the dedicated/separate Hamilton Education Program website, as well as related systems such as Dropbox and Google Drive.
  • Help teachers troubleshoot various problems, such as difficulty uploading files (csv, video, pdfs, etc.) and updating contact information.
  • Assist users with account management questions, as well as resetting passwords and usernames.

Required skills/qualifications include:

  • HTML/CSS
  • Drupal: Experience with system configuration, content type construction, user/permission management, UberCart administration, Webforms creation, and basic theming
  • CiviCRM: Experience with system configuration, custom field and profile management, event creation, membership tools, reporting, and financial record administration.
  • Experience working in a LAMP stack environment
  • Adobe Creative Suite a plus but not required
  • Experience with providing customer service
  • Able to communicate clearly and concisely
  • Able to work in a high stress environment under pressure
  • Experience working with K-12 educators a plus
  • Interest in American history a plus

To Apply:

Interested candidates must submit a cover letter and resume. Please include “Website Support Specialist” in the subject line of your email. Only candidates under consideration will be contacted – thank you!

Compensation: Commensurate with experience

Hours: Full-time, Mon. – Fri., 9am – 5pm

To apply for this job email your details to tech@gilderlehrman.org

About The Gilder Lehrman Institute of American History

The Gilder Lehrman Institute of American History is the nation’s leading American history organization dedicated to K-12 education. The Institute’s mission is to promote the knowledge and understanding of American history through educational programs and resources. At the Institute’s core is the Gilder Lehrman Collection, one of the great archives in American history. Drawing on the 65,000 documents in the Gilder Lehrman Collection and an extensive network of eminent historians, the Institute provides teachers, students, and the general public with direct access to unique primary source materials.

Gilder Lehrman Institute is an equal opportunity employer and considers all applications without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.