AGH Strategies, a company helping nonprofits track and grow relationships with their supporters through free and open-source software, is hiring a Client Services Coordinator based in Washington, DC. The Coordinator will be a resource for nonprofits seeking assistance with their database systems, ensuring that issues are assigned to and resolved by the appropriate expert on our staff.

This is an opportunity to have a key role in advancing the missions of multiple organizations, and your job will involve working with many clients.

This position will focus on CiviCRM, which is the leading open-source tool for nonprofit organizations to track supporters and their contributions, memberships, event participation, relationships, and other interactions. While experience using CiviCRM is a plus, it is not a requirement, and this is not a developer job posting. We can teach a qualified candidate how to use CiviCRM; a familiarity with the nonprofit sector is a prerequisite. The primary goal of
this position is to identify how best to serve the client’s needs.

Typical work will include:

  • gathering information from clients regarding their questions and issues with CiviCRM
  • managing queue of support requests
  • triaging issues and researching solutions
  • coordinating with co-workers having the appropriate technical skills to resolve each issue
  • communicating progress to clients and ensuring issues get resolved
  • collaborating with other CiviCRM users to document issues in the software
  • documenting and verifying work for clients
  • writing, editing, and revising checklists for standard work
  • reaching out to clients to ensure their systems are working effectively
  • guiding clients towards best practices for tracking and engaging their constituents

Our clients are a wide range of organizations empowering people to build a just, safe, healthy, creative, knowledge-rich, and sustainable world. Some have no staff; others number in the hundreds. Your role will be the primary point of contact with those clients who are not engaged in an active development project.

AGH Strategies is a collegial workplace, and this position is based at our office in the 16th Street Heights neighborhood of Washington, DC. However, we’re also flexible and can accommodate scheduled or periodic telework.

Required Skills

  • Experience working with at least one nonprofit organization or association in one or more of the following functions: fundraising, event planning, membership management, marketing, communications, community organizing, and/or direct service delivery
  • Comfort with technology and learning new software
  • Ability to use and explain a web-based graphical interface
  • Ability to discuss technically detailed processes with both tech-savvy and non-technical clients
  • Ability to follow detailed procedures accurately, but also identify instances
    where deviating from a procedure would better serve a client’s needs
  • Ability to prioritize and delegate tasks
  • Clear and accurate writing style
  • Patience and sensitivity to work with multiple clients
  • Confidence to clearly articulate your professional opinion
  • Humility to learn from each client
  • Ability to travel locally within the Washington, DC, area and—less than 5% of the time—nationally to meet with clients or attend conferences

In addition, an outstanding applicant will:

  • Have experience working with at least one additional nonprofit, as either a volunteer or an employee
  • Have a basic understanding of how relational databases work
  • Have experience setting up a basic website
  • Have experience working with Drupal, Joomla, and/or WordPress
  • Sincerely enjoy working with people
  • Be comfortable using basic spreadsheet functions to manipulate data
  • Either have completed a Bachelor’s degree or have three or more years of work experience that involves critical thinking, frequently learning new skills, and collaboration with others

To apply, please email jobs@aghstrategies.com with a résumé and a letter introducing yourself and your experience. Applications will be evaluated beginning January 2.

To apply for this job email your details to jobs@aghstrategies.com

About AGH Strategies

AGH Strategies helps nonprofits strengthen relationships with their supporters through well-implemented constituent relationship management systems. We believe that a successful CRM is a tool for the entire organization, and it should meet the whole organization’s needs and reflect the organization’s values.

Besides serving organizations that benefit the community, AGH Strategies is committed to using the innovations of individual projects to advance the whole sector. We work exclusively with open-source software—CiviCRM, Drupal, Joomla, and WordPress—and actively work to share new features with the community.

All of our employees have a nonprofit background, as we believe that the best understanding of how nonprofits work comes from working in the nonprofit sector.